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COVID-19 RESPONSE: PLEASE CHECK YOUR TANKS OFTEN!
Polk-Burnett Propane Services is taking proactive steps to ensure we have a steady supply of propane gas onsite and can continue to provide reliable propane delivery for our customers’ homes and families during the COVID-19 pandemic. Please help us protect our employees and your families by checking your propane tank percentage frequently. Per CDC guidelines, we are practicing social distancing and limiting face-to-face contact. This means we will only enter a customer’s home in emergency situations, when we are required to do a safety-compliance leak check if your tank goes empty. It's important to avoid emergency fills now more than ever, and we don’t want anyone to run out of propane! Please check your tanks and let us know if you are below 20%. Thank you!
Propane Service Timeline
Summer fill special
Pre-buy contracts mail end of July
New budget payment set for current budget plan customers
Pre-buy contracts due Aug. 21
Budget plan deadline Aug. 21
WILL CALL – Deliveries are initiated by the customer. You are required to give a 5 day business notice when the tank reads 20-25%. If an immediate delivery is needed, extra charges will be assessed.
AUTO DELIVERY – Deliveries are scheduled by Polk-Burnett in an effort to maintain uninterrupted propane service providing your account is current.
IMPORTANT: Auto delivery is an estimate and is not designed for customers heating seasonal or unoccupied buildings. We ask that you periodically check your tank and update us if there are changes in usage or your tank is at 20-25%. An expanded definition of delivery options can be found here.
Contact and Order
We look forward to serving you.
For more information or to order propane, contact:
800-421-0283, answered 24/7 (emergencies/after hours)