Polk-Burnett services from propane tank to the regulator on the building. All inside service work is the responsibility of a certified heating and plumbing contractor.
Yearly tank rental ONLY if you DO NOT use 50% of tank capacity per year
Landlords are responsible for rental accounts and receive all related billing correspondence.
The following must be completed prior to a technician installing tank:
Field personnel will make the final determination of tank placement.
Locations with secondary heat sources are unable to be enrolled in auto-delivery.
AUTO DELIVERY (FULL-TIME RESIDENCE OR BUSINESS) – Deliveries are scheduled by Polk-Burnett in an effort to maintain uninterrupted propane service providing your account is current.
AUTO DELIVERY (SEASONAL OR PART-TIME RESIDENCE) – Auto delivery is not designed for customers heating seasonal or unoccupied buildings. To help prevent runouts Polk-Burnett has the following recommendations: Employ a caretaker, Install a tank monitor available from Polk-Burnett (fees apply), use a low temperature warning device, and check your tank when you are at your property and call or email us the current %. Failure to not do any of the above may result in additional charges for emergency deliveries.
IMPORTANT: AUTO DELIVERY is just an estimate. It uses past history and outdoor temperatures in estimating what percent your tank is at. If you have heavy sporadic usage or inconsistent usage our estimate will be off. We ask that you periodically check your tank and call or email updated tank percentages if there are changes/spikes in usage or if you find your tank at 20-25%. We also request that you keep us updated on the addition or removal of propane appliances.
WILL CALL – Deliveries are initiated by you, the customer. You are required to give a 5 day business notice when the tank reads 20-25%. If an immediate delivery is needed, Polk-Burnett will do its best to accommodate, however, extra charges will be assessed.
Code requirements on “out-of-gas” deliveries: Leak test must be performed per NFPA Regulations.
Company Requirement: Polk-Burnett will not make the delivery on an out-of-gas situation unless someone is at the location or the house is accessible to our service technician.
You authorize us to contact you on the phone numbers listed (daytime phone, night phone or cell phone) for any purpose or emergency.
All roads and driveways must be accessible by our delivery trucks and have branch or tree clearing of 12’ x 12’.
Polk-Burnett Propane will not be held responsible for any property loss. Including uncontrollable circumstances such as malfunctioning gauges, regulators, gas piping, an interruption in communication systems, or an empty tank due to non-delivery due to an outstanding balance or inaccessible driveway.