SmartHub
SmartHub delivers accurate and timely information regarding your electric account. It is a free application that can be accessed through our website or by downloading the application on a compatible mobile device. SmartHub can be used to view bills and use, make changes to your electric account or make payments in a secure environment with the touch of button.
Pay Now
Make a one-time payment online without a username and password. You'll just need your account number.
Phone
Make a payment through our secure automated phone system, 24/7, by calling 715-646-2191, option 2.
Prepay Your Way
With Prepay Your Way, you purchase electricity before you use it, the same way you buy groceries or gasoline. This gives you more flexibility and control over the use of electricity. It allows you to control your budget and purchase electricity when it is convenient for you. You choose the payment method, how much and when to pay. There are no additional costs. The same rates and monthly charges apply.
Budget Billing
Even out the highs and lows of your monthly electric bills by paying the same amount every month. Your payment will be the calculated average of your electric use over the past 12 months and will be recalculated every 12 months. To enroll in budget billing or for more information contact the billing department at 800-421-0283, option 7.
Send your payment to:
Polk-Burnett Electric Cooperative
1001 State Road 35
Centuria, WI 54824
Pay by Cash
Safe, convenient and secure payment options that lets you pay your electric bill by cash at retailers including: Dollar General, Family Dollar, Walmart and many more (for a map of participating retailers, visit here). Present the barcode from your SmartHub account. If you don't have a SmartHub account, we'd be happy to help you enroll or we can provide a barcode for you.
$1.50 convenience fee, paid to retailer, to use this service.
Energy Assistance
West Cap may be able to assist your household with a portion of your energy costs through the Wisconsin Energy Assistance Program (WHEAP). Visit their website to learn more or apply. You can also call 715-598-4750 to speak with a West Cap representative.
Office
Make a payment at either of our offices on Mon-Fri from 8 a.m. - 4:30 p.m., or drop a payment in the secure drop box, 24/7. Our office locations are:
- 7298 State Road 70, Webster, WI
- 1001 State Road 35, Centuria, WI
Automatic Bill Payment
Sign up to have your bills paid automatically with a credit/debit card or checking/savings account with no additional charges. Visa, Mastercard and Discover accepted.
Payment Arrangements
If your electric service is up for disconnection, you could contact the billing department at 800-421-0283, extension 335 to see if you qualify for a payment arrangement. Payment arrangements are made on an individual basis.
