Polk-Burnett Electric Cooperative completed its annual customer satisfaction survey, where 10,000 members were asked to participate. Member responses were sent to the American Customer Satisfaction Index (ACSI), a company that measures customer satisfaction across multiple industries throughout the entire United States.
For 2021, Polk-Burnett received an ACSI score of 84, out of a maximum score of 100. This is the same as our 2020 score. Thank you for your continued trust.
In addition to scoring ACSI questions, members shared more than 800 comments, 66% were positive. Our annual satisfaction survey gives members a voice and helps us learn what’s working and what we can do better. Member comments provide insights to help us resolve issues and plan for the future.
The co-op conducted its annual member survey October 4 to 10 using Survey Monkey. A survey link was emailed to 10,000 members. Members returned 2,071 surveys for a 21% response rate.
Thank you for sharing your feedback with us!
All members who submitted a survey were entered into a drawing for a $50 bill credit; 10 names were drawn. Winners were notified and are posted below:
Curtis Petzel, Frederic
Michael Alaimo, Osceola
Chad Nordling, Webster
James Heinzen, Danbury
Mike Landro, Webster
Margaret Gorkiewicz, Grantsburg
Christina Jacoby, Star Prairie
Steven Struemke, Osceola
Balsam Vale Farm, Turtle Lake
Lisa Williams, Osceola