Energy scams unmasked

Sadly, there are fraudsters out there who use phone calls, text messages, emails and websites to steal personal information and money from good people. Scammers often disguise themselves as organizations you trust. They claim to represent an organization you do business with and can even make the phone number look real on your caller ID; this is called spoofing. Websites and emails can also be disguised to look legit and trick consumers into clicking on harmful links.

The most common utility scam claims your bill is past due and threatens to disconnect your service if payment isn't received immediately. Another claims you've overpaid your bill and will receive a refund. Some misleading websites take you to a third-party payment site and will charge you a fee to make your utility payment for you.

Beware of scams!

►Always verify you are speaking with the co-op. If you are ever in doubt, hang up on scammers, delete the text or email, and call us directly at 800-421-0283.

►When visiting our website, always confirm the URL is polkburnett.com.

►We offer several secure payment options, including Auto Pay and SmartHub. We'd be happy to help you get started!

►The best way to protect our community is to shine a light on scams. Please help spread the word to your neighbors, friends and family. Thank you!