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Powering our community during COVID-19 and moving forward

May 2020 General Manager Blog
Tuesday | May 5, 2020
All News

SteveStroshaneGMweb150px.jpgby General Manager Steve Stroshane

I’ve come to realize that our electric cooperative is much more than geography and a set of boundary lines on a map. We're a community.

In a community, neighbors watch out for neighbors, families take care of families, and we all work together toward the common good. That’s what we experienced in response to the COVID-19 public health emergency.

Like you, we've followed CDC guidelines and Governor Evers' orders to limit personal contact to help protect our community and keep our employees safe, healthy and on the job. We closed our lobbies March 16, but our drive thru, phone lines and website remained opened. Throughout the pandemic, we've been fully staffed to continue normal operations. Our linemen and member services team are here to serve you.

During COVID-19, we put plans in place for the continued delivery of reliable service to your families, homes, farms and businesses, and took steps to keep your power on and our community safe. We know the most important thing we can do to help in a time like this, is to keep your power on.

As always, we remain community-focused, and our goal is to deliver reliable power with efficiency and extraordinary service to the people who count on us – our 20,000+ electric members and 4,000+ propane customers.

Our electric cooperative was built by the communities we serve, and we continue to be led by members like you. To me, the power of a community comes from the people who live and work here.

I know that all of us at Polk-Burnett are truly grateful to be a part of this community. We are stronger together. And we will be stronger going forward.

Read more about co-op's response to COVID-19.

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©2021 Polk-Burnett Electric Cooperative. Your Source for Reliable Power

  • My Electric Account
    • Capital Credits
    • New Construction or Rebuild
    • Outage Notification
    • Overhead to Underground Conversion
    • Payment Options
    • Rates, Fees and Deposits
    • Security Lights
    • SmartHub Overview & Enrollment
    • Start or Stop Service
    • Understanding Your Bill
    • Update Your Contact Information
  • Energy Savers & Solutions
    • Beat the Peak
    • Do the Summer Shift
    • Electric Grid & Meter Upgrade
    • E-Vehicle Charger
    • ETS Unit
    • Energy Saver Videos
    • How to Spot a High Bill with SmartHub
    • Load Management
    • Lower Your Energy Bill
    • Mini Boiler
    • Off-Peak
    • Rebates
    • Stray Voltage
    • Use Energy Wisely Guide & 101 Ways to Save
    • Water Heater
  • Community
    • Co-op Scholarships
    • Diggers Hotline
    • Economic Development
    • Electric Safety
    • Gift Cards
    • Kids Activity Page
    • License to Live Drivers Safety
    • Operation Round Up
    • Power Line Safety Demo
    • Youth Tour
  • My Co-op
    • 2020 Annual Meeting Report
    • About Us
    • Audit and Bylaws
    • Board of Directors
    • Co-op History & Timeline
    • Employment Opportunities
    • General Manager Blog
    • Legal & Privacy Statements
    • Mission, Values, Principles
    • Newsletter
    • Polk-Burnett Policies
    • Right-of-Way Program
  • Go Green
    • E-Vehicles
    • Energy Supply & Renewables
    • Evergreen 100% Green Facility
    • Evergreen Renewable Energy Blocks
    • Geothermal Energy
    • Home Solar and Wind
    • Paperless Billing
    • Protect the Karner Blue Butterfly
    • SunTuria Solar Tours
    • SunTuria Solar