Make the most of SmartHub, sign up for notifications and track your energy use
by General Manager Steve Stroshane and Member Services Manager Todd Schulte
More than 12,000 members are enrolled in SmartHub, and the number one reason is secure, convenient bill pay. But we want to let you in on a little secret: there's so much more to SmartHub.
Sign up for notifications, "We're on the way!"
Would you like to receive a text or email when a Polk-Burnett service technician is on the way to your home? We now have the ability to notify you about service calls on water heaters, heaters, off-peak and meter work. If you're on SmartHub, make sure you sign up to receive our notifications:
1) Go to Settings and set your preferred Contact Methods: phone, email or both.
2) Go to Manage Notifications and select your preferences.
>Under Service, you can choose to receive a text or email when a service technician is on the way.
>Under Billing, you can choose to receive a text or email when your bill is ready.
>Under Usage, you can choose to receive a text or email if your energy use exceeds a threshold you set.
Track your energy use
With SmartHub, you can see your monthly, daily and even hourly energy use, daily example above. It's especially helpful for finding and fixing problems. For example, you'll see your energy use go up if your well pump runs constantly or when you have house guests for the weekend; you'll see your energy use go down if your electric heat kicks off. Check these charts at your convenience or sign up to receive a notification if your energy use exceeds a threshold you've set.
Make an electric payment
You can choose how to pay your bill on SmartHub. We recommend auto bank pay (no paper, stamps or expired credit cards). Members can also choose to add and store a credit card, so it's always handy when you want to make a payment. Under Security, you can change your password any time or add a security phrase or hint question to protect your information. You can also submit a question (called Inquiry), report an outage and link to the Powerlines newsletter or the co-op's website
Switch to paperless billing for a one-time $5 bill credit
Members who switch to paperless billing and enroll in SmartHub will receive a one-time $5 bill credit. You'll receive a monthly email when your statement is available, and you can access your account anytime on your computer or mobile device on SmartHub. To join more than 8,000 members who've switched to paperless billing, call us at 800-421-0283, ext. 335.
We hope we've inspired you to try SmartHub and all of its features. It's an important part of our mission to provide you with extraordinary member service. Please let us know if we can assist you with your SmartHub enrollment or its features.
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