Polk-Burnett Electric Co-op received an ACSI score of 85 out of 100 on our 2022 member survey. Members also shared more than 1,300 comments, 75% of them positive! The survey was emailed to 13,300 members in December. More than 3,000 surveys were returned for a 23% response rate.
Surveys give members a voice and help us learn what's working and what we can do better.
Thank you, members! Your feedback is greatly appreciated.
All who submitted a survey were entered into a drawing for a $50 bill credit; 10 names were drawn and winners were notified:
- JOYCE SHOBERG, Webster
- GERALD GRAHAM, Luck
- KELLEY OBERSCHMID, Spooner
- BRADLEY HASE, Luck
- BRET BOURDAGHS, St. Croix Falls
- JAMES WELCH, Balsam Lake
- CAROLE KRIEGER, Balsam Lake
- JODY OLSEN, Star Prairie
- THOMAS KLEIN, Comstock
- RITA KROENING, Webster
Polk-Burnett Electric Cooperative completed its annual member-wide customer satisfaction survey, where more than 13,000 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI), a company that measures customer satisfaction across multiple industries throughout the entire United States. For 2022, Polk-Burnett received a score of 85 out of a maximum score of 100. For more information about the ACSI and its Utility Sector Report, visit www.theacsi.org.
