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Back to school: We're always learning something new to improve our service

September 2019 General Manager Blog
Wednesday | September 4, 2019
All News

SteveStroshaneGMweb150px.jpgby General Manager Steve Stroshane

It's a new school year and kids of all ages, including my son and daughter, are getting ready for a fresh year of learning. From kindergarten to college, students attend school to gain knowledge and learn new skills that will prepare them for the future. In a similar fashion, co-op employees and directors are always learning to improve our service, safety and reliability. It's important that we keep up with innovations in technology and member expectations to earn your satisfaction and trust.

Smart technology for service that's convenient, fast and less expensive
One technology innovation that improves reliability in your home is advanced metering infrastructure (AMI). This enables two-way communication between our office and your meter. In the event of an outage, AMI meters can pinpoint an outage location, so crews can restore power more quickly. Efficient power restoration helps the co-op save money, and we pass those savings on to you through Capital Credits each year. Holding down expenses helps us hold your rates steady; I'm happy to say we haven't had a rate increase in 10 years! We've successfully used advanced metering (AMI) for 10+ years, and we're currently exploring new options that will improve our ability to serve you.

We've also learned that many of you are looking for ways to manage your energy use with smart technologies. You can see your own meter data, access your electric account and track your electricity use on SmartHub (see back). With this information, members can make smart choices to manage energy use and your electric bill.

Smart energy for a clean future
Interest in renewable energy is at an all-time high. The 10-acre SunTuria Solar array at Polk-Burnett not only increases renewable energy for our entire co-op membership, but it also allows us to share solar experience with schools and community. As an early solar adopter, we're learning how to make the most of solar energy. Give us a call to schedule a tour or visit our solar webpage to see solar energy output.

Electric vehicles (EVs) are also becoming more popular. They may not be right for everyone, but they can save members money through reduced fuel and maintenance costs. We offer rebates on EV chargers and a low off-peak rate. Visit our EV webpage or give us a call to find answers to some of the most common EV questions.

Our school year is never over. We will continue to study the issues and learn about rapidly changing technologies, green energy options and your priorities, so that we can better serve you now and in the future. We hope to be your trusted energy resource.

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©2021 Polk-Burnett Electric Cooperative. Your Source for Reliable Power

  • My Electric Account
    • Capital Credits
    • New Construction or Rebuild
    • Outage Notification
    • Overhead to Underground Conversion
    • Payment Options
    • Rates, Fees and Deposits
    • Security Lights
    • SmartHub Overview & Enrollment
    • Start or Stop Service
    • Understanding Your Bill
    • Update Your Contact Information
  • Energy Savers & Solutions
    • Beat the Peak
    • Do the Summer Shift
    • Electric Grid & Meter Upgrade
    • E-Vehicle Charger
    • ETS Unit
    • Energy Saver Videos
    • How to Spot a High Bill with SmartHub
    • Load Management
    • Lower Your Energy Bill
    • Mini Boiler
    • Off-Peak
    • Rebates
    • Stray Voltage
    • Use Energy Wisely Guide & 101 Ways to Save
    • Water Heater
  • Community
    • Co-op Scholarships
    • Diggers Hotline
    • Economic Development
    • Electric Safety
    • Gift Cards
    • Kids Activity Page
    • License to Live Drivers Safety
    • Operation Round Up
    • Power Line Safety Demo
    • Youth Tour
  • My Co-op
    • 2020 Annual Meeting Report
    • About Us
    • Audit and Bylaws
    • Board of Directors
    • Co-op History & Timeline
    • Employment Opportunities
    • General Manager Blog
    • Legal & Privacy Statements
    • Mission, Values, Principles
    • Newsletter
    • Polk-Burnett Policies
    • Right-of-Way Program
  • Go Green
    • E-Vehicles
    • Energy Supply & Renewables
    • Evergreen 100% Green Facility
    • Evergreen Renewable Energy Blocks
    • Geothermal Energy
    • Home Solar and Wind
    • Paperless Billing
    • Protect the Karner Blue Butterfly
    • SunTuria Solar Tours
    • SunTuria Solar