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Sign up to receive a text message if your power goes out

Enroll with your electric account and your cell phone number, and we'll send you a text message to let you know:

1. When the power goes out at your service location.
2. Estimated time of restoration, when possible.
3. When the power is restored.
4. The cause of the outage, when possible.

Standard text message rates may apply based on your plan with your mobile phone carrier. 

Enroll to Receive Outage Notifications

Outage Notification FAQs

What does outage notification do?

Alerts you when Polk Burnett is aware of an outage that affects your meter.

Why should I sign up?

This service lets you know we are aware of the outage at your location and when it was restored. As an example, if you left for work and there was no power, you would know when power has been restored. We'll also send an estimated time of power restoration and outage cause, whenever possible.

When does it notify you?

You will receive a notification by text when Polk-Burnett’s outage management system predicts an outage at your location. It will also notify you when the power has been restored.

What happens if I have multiple accounts?

You will receive a notification for each meter affected by the outage. The notification will include the service address of the meter.

Why does the message come from 550-50?

The 550-50 is the “short code” for Polk-Burnett’s text messaging service.  It may be changed on your phone by saving it in your contacts and renaming it “Polk Burnett Outage Notification” or any other desired name.

What if it says I have an outage and I don’t?

The message will ask you to call the number provided to let us know that you do have power, 800-421-0283.

Will it give me the estimated time when my power will be back on?

Yes, whenever possible it will give an estimated time of restoration.

Will it tell me what caused the outage?

Yes, whenever possible it will share the outage cause.

What if it says my power is back on and its not?

It is possible that two outages exist on a line and the main line was restored, but there still is a separate outage affecting your location. In that case, call the phone number included in the text message and report that you are still out of power, 800-421-0283.

Why did I receive a late restoration notice?

Even though power was restored at your location, you may not be notified of restoration until the entire line serving you and your neighbors is restored.

How should I contact Polk-Burnett if I have an outage?

Call our 24-hour outage line: 800-421-0283, or report the outage on SmartHub, if you are enrolled.

Can I opt out of outage notifications after signing up?

Yes, you can opt out at any time.

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©2021 Polk-Burnett Electric Cooperative. Your Source for Reliable Power.

  • My Electric Account
    • Capital Credits
    • New Construction or Rebuild
    • Outage Notification
    • Overhead to Underground Conversion
    • Payment Options
    • Rates, Fees and Deposits
    • Security Lights
    • SmartHub Overview & Enrollment
    • Start or Stop Service
    • Understanding Your Bill
    • Update Your Contact Information
  • Energy Savers & Solutions
    • Beat the Peak
    • Do the Summer Shift
    • Electric Grid & Meter Upgrade
    • E-Vehicle Charger
    • ETS Unit
    • Energy Saver Videos
    • How to Spot a High Bill with SmartHub
    • Load Management
    • Lower Your Energy Bill
    • Mini Boiler
    • Off-Peak
    • Rebates
    • Stray Voltage
    • Use Energy Wisely Guide & 101 Ways to Save
    • Water Heater
  • Community
    • Co-op Scholarships
    • Diggers Hotline
    • Economic Development
    • Electric Safety
    • Gift Cards
    • Kids Activity Page
    • License to Live Drivers Safety
    • Operation Round Up
    • Power Line Safety Demo
    • Youth Tour
  • My Co-op
    • 2020 Annual Meeting Report
    • About Us
    • Audit and Bylaws
    • Board of Directors
    • Co-op History & Timeline
    • Employment Opportunities
    • General Manager Blog
    • Legal & Privacy Statements
    • Mission, Values, Principles
    • Newsletter
    • Polk-Burnett Policies
    • Right-of-Way Program
  • Go Green
    • E-Vehicles
    • Energy Supply & Renewables
    • Evergreen Renewable Energy Blocks
    • Geothermal Energy
    • Home Solar and Wind
    • Paperless Billing
    • Protect the Karner Blue Butterfly
    • SunTuria Solar Tours
    • SunTuria Solar