Polk-Burnett members have many options for paying for their electric service:
Pay your bills without ever writing a check! Use Polk-Burnett's Online Bill Presentment and Payment Service
View your account status and Pay Online 24/7:
Real time payment options, including Automatic Monthly Payment of your electric bill, One-Time Credit Card Payment and e-Check.
View 13 months of usage history.
Convenient, saves time.
- Less paper, saves trees.
No postage, saves money.
E-BILL - SEE IMPORTANT NOTICE BELOW BEFORE YOU CLICK ON Review and Pay Your Bills Online
*IMPORTANT NOTICE TO ALL ELECTRIC MEMBERS
Before you use Pay Online for the first time, you will need to fill out an online user registration form that includes entering your electric account number, as well as other information that only you as a member will know, so please have your account number available when you register. If you have problems registering, please call 800-421-0283 during normal business hours and ask for the electric billing department.
Please complete all NEW USER REGISTATION fields:
- ACCOUNT NUMBER AND LAST NAME OR BUSINESS NAME must match the values in our records.
- OTHER ACCOUNT VALIDATION INFORMATION that must match the value in our records.
- E-MAIL ADDRESS registered with your account is your USERNAME.
- PASSWORD AND CONFIRM PASSWORD are case-sensitive and must be entered exactly the same in both the password and confirm password fields. Passwords must be between 4 and 10 characters. To provide the best password security it is recommended that you use at least 8 characters and a combination of upper and lower case letters and numbers. No special characters.
- DISCONTINUE MAILING MY PAPER STATEMENTS: Check the box for electronic notification only when bills are available to view and pay online; no paper bills will be mailed. You can also opt out of receiving paper statements at a later date using the left navigation tab that says “Stop/Start Print Bill”. This will also include the monthly powerlines newsletter that you can read online.
Highlights of other features available following NEW USER REGISTRATION:
- STORED FINANCIAL INFORMATION: You have the ability to add credit/debit cards and checking/savings accounts and save them in your account for future payments without having to key in the information each time. You will find this under the left navigation "Financial Info" tab.
- RECURRING PAYMENTS: You can request recurring payments by sending in the Authorization Form under the Financial Info tab.
- OPT OUT OF RECEIVING PAPER STATEMENTS: It is easy to opt out of receiving printed statement by a click of a button. Check out the left navigation tab that says “Stop/Start Print Bill”. This will also include the monthly powerlines newsletter that you can read online.
- Click on Account List/Pay Bill to see your BILL DETAIL, PAYMENT HISTORY AND BILLING HISTORY.
- VIEW PAPER BILL is the ability to view and download a copy of your paper bill.
- FUTURE STATEMENTS will be available as your billing cycle is processed.
- LOG OUT / UNSUBSCRIBE - You will find the log out and unsubscribe button on the left navigation bar.
- CHANGES TO YOUR CONTACT INFORMATION - It is important to keep your contact information up-to-date to improve our ability to contact you with important information, provide better, faster customer service and faster outage response. Updates made to your profile on our website will NOT update your electric account information in our office. Click on the link or call our office at 800-421-0283 with changes to your contact information such as mailing address, home telephone number, cell phone number or e-mail adddress. Thank you.
Please call electric billing at 800-421-0283, extension 335, if you have problems registering, with other questions, to let us know how you like our bill presentation and payment process, or if we can help in any other way. Thank you for your membership in the cooperative.
Click here to go to the Bill Presentation and Payment Process.
Notice to Members Paying by Check - The Speed of Check Clearing Has Increased Due to Electronic Clearing Between Banks
** Effective January 1, 2009, Polk-Burnett began processing checks in accordance with the Check 21 Act that took effect October 28, 2004. The Check 21 Act authorizes banks and merchants to exchange electronic records of checks instead of the original paper copies. The original paper checks are destroyed. There is an image of the check and that electronic image serves as proof of payment. It is important for you to be aware the speed of check clearing has increased due to electronic clearing between banks. The electronic method of processing checks means that your checks will reach your bank faster and likely be paid sooner than they were in the past.
If you have a billing question or need assistance, our friendly staff is always ready to assist, 800-421-0283, ext. 335.